Managing Conflict

placeholder image
£30.00 inc VAT
Qty

This e-learning course covers the subject area of managing conflict. This subject area enables learners to develop their skills and confidence to effectively deal with conflict situations and reduce the likelihood of abusive and threatening behaviour in the workplace.

This e-learning module covers the following 14 topics:

• what is workplace conflict?
• responses to conflict
• cultural differences
• ego types
• breakdowns in communication
• the behavioural cycle
• the PEACE model of conflict management
• conflict with customers
• the HEAT technique
• patterns of behaviour
• distance zones
• physical conflict warning and danger signs
• impact factors
• the BAP strategy

As part of this course, learners will be required to complete a series of multiple-choice questions. On the completion of this module, learners will receive a personalised certificate, which they will be able to print out.

This is an online course.

This course month be complete within 12 months.

Please complete the form below to book one of your services and we'll be in touch to confirm your booking. Please complete the date and a time fields if you require a clerk for a particular meeting.